To provide outstanding locksmith services at an affordable price for all.
In 2014, Jacob Turner was managing one of the larger locksmith businesses in Brisbane. While this was a rewarding position, there was a problem. Jacob felt that the services being provided could be better and that customer service was a large part of the problem.
After gaining valuable insight from the customers point of view, it was clear that although there was plenty of work being completed, which is good for the boss, the customer experience wasn't all that good. These concerns were put into an action plan for the boss’s eyes only. This plan was promptly rejected which ultimately lead to Jacob Turner Locksmith being created.
The plan for a better locksmith service was simple:
Offer affordable Locksmith services for all customers whether it be residential or commercial.
Provide exceptional quality workmanship through training and support.
Communicate and listen to our clients, working with them to provide a personalised service that would ensure they are receiving the best Locksmith Service in Brisbane.
The first year was hard, the thought of competing in an industry that currently had numerous locksmith businesses operating was overwhelming. Although it seemed difficult, Jacob Turner Locksmith had a three-step plan and needed to focus on this rather than the competition.
Within the first two years, Jacob Turner Locksmith had grown to service the security needs of all types of customers including the general public, Real Estates and Commercial clients along with large apartment complexes.
We now have a large clientele that returns to request our services and we believe it is thanks to the three-step plan implemented by Jacob Turner at the very beginning. Our customers are happy, we are happy and our services are being requested by more and more people throughout the Greater Brisbane area.
We are your local security experts! Even though Jacob Turner Locksmith does not have a store that you can visit, it does not mean that we can’t help. Our team is capable of bringing the shop to you. If you need a lock fixed or a key cut, we are able to provide full workshop facilities direct to your door.
If you are looking for a locksmith team that listens, advises, carries out work to an exacting and affordable standard, Jacob Turner Locksmith is ready to assist with your security. Why not give us a call to discuss your requirements and we will be here to work with you.
Highly highly recommend these Locksmiths. Excellent prices and Jacob was always willing to go extra step with no charge to myself to ensure the job was done properly with lots of extras thrown in. Very good customer service also with a good system of text and email confirmations/reminders that make arranging works extremely easy and efficient. Thanks JT locksmiths!
We called Jacob today to come out as one of our team couldn't unlock his undermount toolbox. So that we didn't have to stop work to get the ute to a locksmith Jacob worked in with us and met our staff member on site at one of the jobs on our run today. He was there on time, gave a price prior to proceeding and was professional and friendly to deal with. We would highly recommend him to anyone without hesitation. Thanks Jacob, Mick & Jo, HOWZAT PLUMBING
The best locksmith I've ever worked with, working in an industry where we rely on such a service quite frequently, engaging JT Lock was 1 of the best decisions I made in 2019, looking forward to continuing our professional relationship!